Everything You Need to Grow Your Practice

Scratch Checkout is a payment processing solution built for veterinary practices that integrates directly with practice information management systems (PIMS) to handle payment collection, client billing, and refunds. To initiate a payment, click "Make Payment" on an account balance within the PIMS. The amount due pre-populates automatically and can be edited. Selecting the "Scratch Payment" payment type and clicking the "Scratch Payment" button syncs payment information to Scratch and presents checkout options. Terminal payment: Select "Reader" to send payment details instantly to a Scratch smart terminal located in the lobby, exam room, or in the field. The terminal supports touchless payments, Apple Pay, Google Pay, and standard card payments. Once the payment is processed, all details are automatically sent back to the PIMS, receipts can be issued in multiple formats, and the transaction is recorded in the PIMS automatically. Card payment: Card details can be entered manually, which is suited for phone payments. Previously used cards for a client can be saved for future transactions. Payment request options include text-to-pay and email-to-pay, which send the client a link to a secure payment page. Clients can pay via credit card, debit card, or direct bank transfer, and can save a card for future use. If the clinic uses credit card surcharging, the surcharge amount and required language are automatically included in the payment page. Refunds are initiated within the PIMS refund section by entering the refund amount and selecting Scratch Payment and Scratch Refund. Full refund details are presented for confirmation before processing. Once confirmed, the refund is synced back to the PIMS and appears in Payment History as a negative total.