Church Street Animal Hospital: Winning New Clients Through a Payment Platform

Payment processing is often thought of as a back-office function. A new client's first impression of a practice usually gets credited to the care, the front desk interaction, or the physical space. The payment experience rarely shows up in that conversation. But the features a modern payment platform makes possible — text-to-pay, pre-appointment payment links, card-on-file convenience — can shift how clients experience a practice before they ever walk in. Church Street Animal Hospital saw that shift firsthand.

Church Street moved to Scratch Checkout about a month before submitting this testimonial. The synchronization with their practice software made the transition straightforward, the text-to-pay feature became a daily workflow, and the ability to add detailed messages to clients when pre-booking appointments turned the payment platform into a client communication tool, not just a transaction processor.

Within the first month, Church Street had already gained new clients — who specifically mentioned the convenience of Scratch Checkout™ as part of why they chose the practice. Refunds and reporting are now fast and easy, the text-to-pay feature is used regularly, and the team is happier with checkout day-to-day.