Highlands Ranch Animal Hospital: A Smooth Switch and a Better Daily Workflow

Switching merchant services is one of the moves practice managers typically approach with caution. Years of habits, terminal hardware, integration setup, and staff training get tied to whichever processor a practice has been using, and the prospect of disrupting checkout — even to move to something better — is enough to make most practices wait. For Highlands Ranch, the decision to switch meant committing to a smooth transition: one that wouldn't interrupt the team's day, wouldn't require retraining from scratch, and wouldn't create cleanup work on the back end.

The switch went smoothly with no operational disruption. The team uses text-to-pay regularly, the integration with practice software has eliminated reconciliation friction, and clients appreciate the convenience of having their card information stored securely for future visits.

Highlands Ranch switched to Scratch Checkout. The transition from their previous merchant services was straightforward, the integration with their practice management software started working immediately, and the team adopted the text-to-pay feature into daily workflow. The platform also handles secure card-on-file storage that meets veterinary industry standards, which matters for clients who want their card kept on file for future visits.