Twin Peaks Veterinary Center: Faster Checkout and a Better Client Experience

Front desk congestion is a common problem in veterinary practices. At Twin Peaks, the team  wanted to move checkout out of the busy lobby and into the exam rooms where the  appointment was already happening. They also wanted a more convenient way to manage  payments — one that integrated with their practice management software and delivered a  smoother, more efficient payment process without requiring every transaction to happen in  person at the front desk.


The checkout process is now faster and significantly less stressful for clients. In-room checkout  means pets stay calmer, the lobby moves more efficiently, and the practice management  software integration along with remote payment options give the team flexibility in how and  where transactions get completed.

Twin Peaks switched to Scratch Checkout and started using the mobile terminals to process  payments directly in the exam rooms. Clients no longer wait in the lobby with anxious pets while their bill is processed at the front desk. The integration with their practice management software  streamlined the payment process, and the text-to-pay and email-to-pay features gave the team  flexibility for clients who couldn't settle at the front desk.